Description
What is DJI Care Refresh?
DJI Care Refresh offers up to two replacement units within one year and provides replacement products if damage occurs due to a user error, water damage, collision, drop damage, and signal interference.
Compared with the repair service, DJI Care Refresh makes the replacement service easier and cheaper.
Additional T&C apply
Save Time with Express
Express is an option that allows you to skip the damage assessment and quotation process. A DJI service center will ship you a replacement as soon as they receive your product.
Free Shipping
DJI will cover shipping costs both ways anytime a product is sent back for replacement service.
Exclusive Service
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
For DJI Care Refresh service, please go to the Support page on DJI's official website.
Comprehensive Protection For Dji Products
DJI Care Refresh is a comprehensive and reliable protection plan that provides DJI products with coverage for a range of accidental damages and natural wear.
To ensure that your aircraft can enjoy Flyaway replacement service, please bind your DJI account and device with the aircraft in advance through the app. Flyaway replacement service cannot be used if the account or device was not bound before the flyaway incident occurred.
Replacement for Peace of Mind
For an additional charge for replacement, you can have your damaged product replaced if an accident occurs. Replacement products are brand-new or equivalent to brand-new products in performance and reliability.
Official Warranty, Guaranteed Quality
During the DJI Care Refresh service period, the main parts remain covered by the official warranty, bringing longer protection for your product.
Please refer to the Terms of Service for specific parts.
Product Care
Protect your purchase with Product Care™. Get a brand new replacement if your product suffers an eligible fault through our hassle free support process, plus enjoy a range of exclusive benefits like a product health check and free prints each year so you experience your new product even more.
Discover all of the benefits Product Care™ brings you:
Protection
With Product Care™ you can relax knowing your purchase is protected. After an assessment, if your product suffers a fault covered by the terms of your plan, we’ll arrange to have a brand new replacement delivered to your doorstep.
Support
Our range of support options ensure you experience an easy and hassle free process when you need to talk to us about your Product Care™ plan. Whether you are experiencing a fault, or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.
Advantage
Having Product Care™ with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
