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Harvey Norman is an Apple Authorised Service Provider. The Apple certified technicians in our Dublin repair centre are equipped with a full suite of Apple diagnostic software and tools. With 12 drop-off locations around the country, getting you back up and running has never been easier. Simply drop your Mac, iOS or Beats product to the Lovetech helpdesk in any drop-off location. We’ll do the rest!
Testimonials
"I was very impressed with the standard of service and time it took for my computer to get back to me fixed. Would definitely recommend this service provider to my friends and family."
Shane M. (Meelick, Co. Clare)
"James the technician was extremely helpful and knowledgeable in the repair of my device. He kept me up to date on the repair and was very reassuring and professional. I'm absolutely delighted with the service I received and based on my experience would recommend James and the team at the outlet to anyone in need of an apple device service."
Keith R. (Carnew. Co. Wicklow)
"I know all of my answers have just been "Very Satisfied", but I was overwhelmed with the customer service received from James and Donna in the store. They were so nice to deal with and they helped me further with my apple knowledge. I will always refer to them when I need any of my apple products serviced."
Ken M. (Ashbourne. Co. Meath)
"Great customer service at the Rathfarnham Harvey Norman, got my machine fixed fast and with no hassle. Very impressed. B."
Betty H. (Gorey, Co. Wexford)
"Excellent customer service from the Harvey Norman store. I'm not very good with technology and I get quite stressed when my laptop does not work. The staff are so professional they always calm me down."
Breda C. (Deansgrange, Co. Dublin)
"Very happy with the technician "James" who carried out the repair, professional, good communication and excellent quality of work."
Mark G. (Gort, Co. Galway)
"Very happy with my repair, hopefully will never have to use these services again, but if I do in future - I'll know it is not a big deal and will not take a long time."
Susan R. (Malahide, Co. Dublin)
"I would like to thank people who worked on my device, it was great to get it back so fast!"
Brendan H. (Borrisokane, Co. Tipperary)
"Amazing service!"
Riain P. (Aughagower, Co. Mayo)
"Donna at Harvey Norman was very helpful, would recommend."
Brian B (Montenotte, Co. Cork)
"Very prompt service, liked the fact my repair was made at no cost to me even though the product was out of warranty."
Rory W. – (Athy, Co. Kildare)
Additional Services
Apple Authorised Warranty Repairs
At Harvey Norman Lovetech, our team of Apple Certified Macintosh Technicians are fully authorised to complete repairs on your device under your Apple Limited Warranty, regardless of where you purchased it.
What does this mean for you?
Simply put, if your device has coverage from Apple (Apple Limited Warranty, AppleCare or AppleCare+) our team can repair your device at no cost to you. Your warranty will remain in tact following service from our team and any parts fitted, or replacement models issued will carry a new 90-day warranty from Harvey Norman. Apple’s service system relies on estimated dates of purchase, if the warranty status of your device appears to be outside of the coverage period, you will need to provide your original proof of purchase if purchased outside of Harvey Norman.
Cost: No net cost to customer
Non-Warranty Apple Repairs
While your device may fall outside any form of warranty coverage, we would always recommend using an Apple Authorised Service Provider for any repair work. Unauthorised agents use third party or harvested parts to remedy hardware issues. In many cases, this can cause further damage.
What do you get with Harvey Norman Lovetech?
Firstly, our technicians are Apple certified and only use genuine Apple parts to resolve any hardware issues. Most importantly, we stand over our work. Any part that is replaced by Harvey Norman Lovetech comes with an additional 3-month warranty.
Simply visit the Lovetech service desk in any of our 12 stores. If the issue can be resolved there, the Lovetech technician will provide you with options. If the issue is hardware based, a diagnosis fee of €69 is paid (this fee is deducted from the repair quote if accepted). Our certified technicians at our service centre will then examine your device, and your quote will be generated.
The rest is up to you, but remember, if there is an Apple Repair Extension Program for the issue you have reported, our Apple Certified Macintosh Technicians will let you know.
Cost:
- Software Issues from €30
- Hardware Diagnosis fee €69 (Deducted from final quotation). This fee is non-refundable. If the quotation is declined, this fee will stand. Some exceptions may apply e.g. no part availability
Mac Upgrades
We understand that for our customers, an Apple device may be your sole business resource or it may be your recreational device. Either way, we understand that it’s important to you, which is all the more reason to make sure it is performing as well as it can.
Hardware upgrades are completed at our repair centre and usually take 3-5 business days. We can upgrade your hard drive to a larger capacity, increase the amount of RAM or move you over to a super fast solid-state drive. For more information, check out these services in the Repair and Upgrade Services section. Our certified technicians carry out any upgrades meaning your warranty is still intact. Solid state drives come with a full 1-year warranty.
- Labour charge €89
- Solid-state drives from €90
Software Services
Ever come across a nasty spinning rainbow wheel while using your Mac? Yes? Then we can help. We hate it as much as you and we know exactly how to get rid of it. Updating or upgrading OS X will ensure the system you are using is optimised, while updating any installed apps will prevent those freezing and crashing issues. Our expert team at any Lovetech service desk can perform software upgrades on your device where you can expect a same day or (at the latest) 24-hour turnaround time. We also offer Mac OS X installations, Windows installations (via Boot Camp or virtual machines) and general software installations.
Cost:
- Software installation from €30
Data Recovery
Regular data back-ups are the only way to ensure your data is safe. Time-Machine is now built into all OS X systems as standard, so creating a back-up has never been easier. In the event that your OS becomes corrupt or your storage device fails, a simple Time-Machine restore will bring all those files back to your new drive as if they never went away.
But what happens when you haven’t created your back-up disk of those important pictures and documents? We can help. Our service desks have a range of recovery options available. Get your Mac to your nearest drop-off location, where a member of our Lovetech team can assess your device and offer solutions. Once your disk drive is not making a clicking sound, we usually have a high recovery rate.
Cost:
- Data retrieval from €80
- Time-Machine back-up €30
Beats and Apple
Did you know that Apple also handles the warranty for your Beats product? What does this mean for you? It means our Apple Certified Macintosh Technicians are also trained to offer service for the entire Beats range. So should you have any issues, you can drop your Beats headphones to any of our drop-off locations around the country or directly to our repair centre in Dublin.
The service option for Beats is to replace the entire unit. This service is free under warranty and also available as a chargeable service outside of warranty. Like any replaced iOS device, replaced Beats products come with a 3-month warranty or the remainder of your original warranty, whichever is longer.
Some prices for replacements out of warranty are shown in the Price List section below.
Troubleshooting Beats
Many Beats issues are easy to identify, but for any wireless or Bluetooth issues that are more difficult to resolve, be sure to run the Beats Updater Tool from your computer to ensure your Beats have the latest firmware installed. The tool can be found here:
Repair and Upgrade Services
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Data Backup and Migration
Having trouble making a back-up of your data? Want to transfer your files from an older PC or Mac to a new Mac? With a range a different data transfer tools in every store, our Lovetech team are happy to help.
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Data Recovery
Unfortunately no warranty or service plan covers your personal data and there is every chance it may be deleted as part of the troubleshooting or repair process, so we will always advise you to make a back-up. If you are unable to or if your data is lost, speak to a member of our Lovetech team about your options. We have invested in data recovery tools, which means, provided your hard drive is not clicking, we should be able to help.
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Physical Clean
Any time a device is serviced by Harvey Norman, any dust, dirt or debris that may have built up in those hard to reach places is removed completely free of charge!
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SSD/HDD/RAM Upgrades
When you purchase a Mac, you have a range of options in relation to the specification you choose. But what if you want to boost performance further or what if your needs then change? If that’s the case, that’s fine, Macs generally allow for further upgrades. That’s where Harvey Norman Lovetech comes in. Don’t risk voiding your warranty by upgrading your Mac yourself, our technicians work on hundreds of Macs every week, let us take the time and effort out of it. As our Macintosh Technicians are Apple Certified, your warranty will not be affected. We use genuine Apple parts and the solid-state drives we use come with a one-year warranty. Some upgrades we offer are:
HDD Upgrade: With applications taking up more space than ever before, you may need more storage than you originally thought. Our Apple certified team can upgrade your storage to a higher capacity, to make sure you never run out of space.
SSD Upgrade: Boost your devices overall performance by replacing that old mechanical hard drive with a solid-state drive! No moving parts means your system and even battery life will be optimised!
RAM Upgrade: RAM upgrades are generally completed in 30 minutes. Don’t let multitasking slow your device down. Call ahead to make sure we have the RAM you need in stock.
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Insurance Claim Technical Report
We hope it never happens, but if your device has undergone some damage that your insurance company are covering, let us complete the assessment. Our certified Apple technicians will assess your device using Apple’s diagnostic suite and produce a repair estimate and technical report.
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Password Removal
We need passwords for everything these days, so it’s hard to keep up. In the event that you may have forgotten your device password, don’t fret! Our certified Apple technicians are experts in both OS X and iOS and will be able assist in changing or removing your password.
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OS Recovery, Upgrade & Updates
At Harvey Norman Lovetech, we understand how important your device is to you. Why not make sure it is performing to the best of its ability? We have a range of upgrade and update services available at all Lovetech service desks nationwide, which are completed within 24 hours.
OS X Upgrade: Your system works best when all new Apple updates and patches have been applied to your system. If you have been putting off those updates and notice a dip in performance, drop your Mac or iOS device to our Lovetech team and let the professionals get it up to date.
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OS Health Check
Why would you need a health check? Loads of reasons! Maybe you can’t decide between upgrading your current device and buying a new one or maybe you’re selling your Mac or iDevice and want a status report for your buyer’s peace of mind. Either way, a health check is one of the quickest ways to determine how well your device is performing or if it needs any attention before any little problems creep up on you when you need it least. Our comprehensive health check will utilise official Apple diagnostic suites among other tools to complete a full audit of your devices software and hardware. In some case this can even be done remotely. Contact your nearest Lovetech team and we’ll give you the options.
Price List
Non-warranty Mac devices are subject to a €69 inspection/diagnosis fee. Once our certified technicians have identified the fault, a price will be generated, usually within 24 hours. The €69 is deducted from the final quote, but will stand should the quote be rejected. Some common repair cost pricing can be found here.
Mac Services
- 4GB RAM Upgrade (incl. labour)
- iMac 27” Retina 5K (Late 2015) €207.70
- Hard Drive Replacement (incl. labour)
- Macbook Pro 13” (Mid 2012) 1TB/500GB €222.95/€175.80
- iMac 21.5” (Late 2015) 1TB/500GB €222.95/€175.80
- Mac Mini (Late 2014) 500GB €195.90
- Screen Replacement (incl. labour)
- Macbook Pro 13” (Mid 2012) €424.60
- Macbook Pro 13” Retina (Early 2015) €559.90
- iMac 21.5” Retina 4k (Late 2015) €559.90
In warranty, the official Apple service option for faulty iOS devices (iPads/iPods) is a whole unit replacement. Outside warranty, the same option is available as a paid service. The damaged or faulty device is traded in for a whole unit replacement at a reduced price. Some examples of replacements and their costs are shown below.
iPad Replacement Pricing
- iPad Pro 12.9 32GB Wifi €782.60
- iPad Pro 9.7 32GB Wifi €485.70
- iPad Air 2 16GB WiFi €343.20
- iPad Air 16GB WiFi €283.80
- iPad Mini 4 16GB WiFi €343.20
- iPad Mini 2 16GB WiFi €225.90
Remember: No parts for iPads and iPods are available to Apple Service Providers, if you have been quoted for repair work on any of these devices, the parts are non-genuine and your warranty will be voided.
In warranty, the official Apple service option for faulty iOS devices (iPads/iPods) is a whole unit replacement. Outside warranty, the same option is available as a paid service. The damaged or faulty device is traded in for a whole unit replacement at a reduced price. Some examples of replacements and their costs are shown below.
iPod Replacement Pricing
- iPod Touch 16GB (5th & 6th Gen) €118.15
- iPod Nano 16GB (7th Gen) €88.90
Remember: No parts for iPads and iPods are available to Apple Service Providers, if you have been quoted for repair work on any of these devices, the parts are non-genuine and your warranty will be voided.
Similar to iPads and iPods, the service option for Beats in warranty is a whole unit replacement. This option is still available to non-warranty customers as a paid service. There is no upfront payment for inspection of Beats devices. Some examples of replacements and their costs are shown below.
Beats Replacement Pricing
- Beats Solo 2 €122.65
- Beats Studio Wireless €235.15
- Beats Pill 2.0 €122.65
- Beats Executive €239.90
- Powerbeats 2 Wireless €122.65
Useful Links
Check Service & Support Option
Unsure if your Mac is covered by any form of warranty? By visiting the ‘About This Mac’ section of your device and continuing to the tab marked ‘Service’ you can check your warranty status or coverage options. To check coverage and service options for a device by serial number, follow the link below.
Check CoverageExchange & Repair Extension Programs
When Apple determines an issue with a particular part or devices, an Exchange or Repair Extension Program is created. As an Apple Authorised Service Provider, Harvey Norman may assess your device to determine eligibility. If eligible, Harvey Norman will provide the repair or exchange service completely free of charge. If you have paid for service for an issue covered by an REP click below for the next steps.
Exchange & RepairHarvey Norman 2-Year Warranty
Every Apple device purchased from Harvey Norman now comes with a 2-Year Warranty as standard. Harvey Norman is an Apple Authorised Service Provider, we complete warranty and non-warranty service on Apple devices regardless of where they were purchased. But when you buy with us, we extend your standard 12-month Apple Limited Warranty by an extra year completely free of charge
2-Year WarrantyPrepare for Service
If you feel your device needs service, make sure you see our ‘Prepare for Repair Checklist’. Once everything is ticked, we’ll take care of the rest! Be sure to bring your sales receipt (if purchased outside Harvey Norman) and any accessories that may be related to the issue you are experiencing.
Prepare for ServiceBasic Troubleshooting
Our Lovetech teams around the country are happy to help regardless of your query. But to save you some time, why not check out some basic troubleshooting steps that may get you back up and running without even leaving your house. You can also visit the Apple Support Site by clicking below for quick answers, manuals and technical articles.
TroubleshootingApple Support Communities
Got a question? Why not ask one of the thousands of fellow Apple users around the world that may have experience with the issue you are noticing. Fellow users, Apple Certified Macintosh Technicians as well as other certified Apple support staff are registered to give quick answers and solutions to common problems. Click below to ask your question.
Visit Discussion ForumMeet the team
