Our installation service is available from Tuesday - Saturday, depending on the coverage of the area in which you live. Our teams will do our best to find a time to suit you.

A text message will be sent to the mobile number provided on your order, two days before your delivery, confirming the delivery date. On the day of your delivery, our crew will call you to confirm a 2-hour timeframe.

If you are getting a new home appliance delivered, we'll take your old one back to be recycled. However, you must ensure your old appliance is disconnected, clean and ready for the driver at the time of delivery.

• Site Assessment.

• Unpacking and positioning of your new appliance.

• Connection to an electrical outlet, a waste outlet or a water outlet depending on the appliance you are having installed.

• Operational testing of the machine.

• Removal of old appliance and packaging.

The CER (Commission of Energy Regulation) when defining Regulated Electrical Work recognises that a certain amount of electrical installation work involves 'like for like' replacements and these types of work are referred to as Minor Electrical Work. At Harvey Norman we carry out this 'like for like' installation service, therefore fall under the category of Minor Electrical Works (Commission of Energy Regulation CER) and as a result comply with current legislation.

Currently we do not offer installation of gas appliances.

In order to ensure our installers are working in a safe environment, within the remit of the service and are able to provide you with the best installation service possible a site assessment will be carried out. This will be done prior to the installation being completed.

If our installers, for any reason, deem the installation unsafe or outside of the remit, the work will not commence.

If you have any issues with your installation service, call your store of purchase. You can find your local store's details here.

No, we are currently only installing appliances on a like for like basis where the new appliance fits into the space in the worktop left by the previous appliance.

We will install your new appliance in any position that you choose as long as the services (power, water, waste etc) are already in situ. We do not plumb or cable new lines to the new location.

• Clear access in the driveway for transporting the appliance from the delivery van to your house.

• Clear any obstructions from the side entrance where applicable for delivery from rear of the house.

• Clear hallway of any obstructions.

• Ensure the under-sink cabinet is emptied and clear for plumbing.

• Empty old appliances such as dishwasher's, washing machines, ovens, microwaves, fridges and dryers.

• Defrost freezers fully.

Essential Checks Before Ordering:

We recommend that you measure the delivery access routes in your home as follows:

• All access points, exterior door access, interior doors and hallways.

• The space where the appliance will be installed.

• Your old appliance if applicable.

Let us know of any access issues to help us prepare for your delivery:

• External steps.

• If the delivery room of choice is accessed via stairs.

• Tight corners.

• Narrow corridors.

Inspect and measure the area of Installation:

Measure the space for your appliance and check that the necessary electrical and plumbing connection points are within 1.5 meters of where the appliance is to be installed.