Click & Collect

Click & Collect

We know that your time – and money – is precious, so we’ve saved you some of both with our free Click and Collect service. Order online, skip the shipping costs, and collect your items from any of our 12 stores nationwide, whenever and wherever is most convenient for you.

  • Avoid shipping costs
  • Collect from any of our 12 stores nationwide
  • Collect on your own schedule
  • Pickup ready within 2 hours (during store opening hours)
  • All completely free!

It couldn’t be simpler:

Step One

When placing your order online, select the ‘Click and Collect’ option at checkout. Any stores that have your chosen product in stock will appear. Pick the most convenient store for you to collect your order from and finish up the payment.

Step Two

You will receive an email confirming your order, which will be processed by our Web Team within a maximum of 2 hours (during store opening hours). During this time your order will be picked, packed, and ready to be collected by you.

Step Three

You will receive a second email stating that your order is now available for pick-up (Click and Collect orders will be held at the store for a period of 7 days). Head down to your chosen store with a copy of your confirmation email and a valid form of ID (drivers licence or passport), and produce both at the Click and Collect point. They’ll hand over your package and that’s it!

What do I need to bring?

All you need to bring with you to collect your order is:

  1. A copy of your confirmation email.
  2. A valid photo ID (Drivers license or Passport Only)
What if my order is out of stock?

If the product you wish to order is not in stock, we will immediately place it on back order. You’ll receive an email explaining the process and outlining any lead time that may apply.

Can I send someone else to collect my order?

Yes, as long as you notify the store name of the person who will collect it. You must notify the store personally, and the person you nominate to collect must bring valid ID – either a driver’s licence or passport. Goods will not be given out to any individual without prior notice from the purchaser.

For full terms & conditions, please refer to our Online Sales Terms.

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