If you have changed your mind or if you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days*. The unwanted item(s) must be accompanied by the original receipt and returned in a resaleable, as sold condition. By this we mean:

• You have kept all original packaging and labels in good condition and the products can be resold at full price.

• You have not used the product.

• The product contains no personal data and is not registered to a user.

We are unable to refund or exchange imperfect goods where the imperfection was identified to you prior to purchase (for example, where you have knowingly purchased an imperfect display model). Returns, unless faulty are not permitted on custom orders where an item has been ordered to your exact specifications or on any nonstandard combination order. Similarly, any item which has undergone installation/assembly cannot be returned unless a fault has occurred. Refunds will be processed once the goods have been returned to us.

For our policy on Refunds and exchanges in relation to larger Furniture and Bedding items, please see our Furniture and Bedding Terms of Sale and Care Guide for further details as an additional re-stocking fee will apply, and for detailed information on larger electrical items please see our Electrical Terms and Conditions Booklet.

We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s). Once we are informed of your decision to cancel and return your order, you have a further 14 days from the date you cancelled to return any item(s) to us. While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in a resaleable, as sold condition. By this we mean:

• You have kept all original packaging and labels in good condition and the products can be resold at full price.

• You have not used the product.

• The product contains no personal data and is not registered to a user.

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped). If you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse.

** Some exclusions to our returns policy apply. Unless faulty, we reserve the right to reject returns where installation/assembly on a product has already begun. Where items that are not in a resaleable as sold condition. Where packaging and labels have been disposed of. For software products where the tamper proof seal has been broken and on custom orders or bespoke products

As per the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, if you wish to return goods you have purchased from our website, you can notify us by submitting a Cancellation Form or by returning the goods to your local store or contacting us to arrange a courier / collection. You must inform us within 14 days of receiving the item(s) and you have a further 14 days from the date you cancelled to return the item(s) to us.

While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in resaleable, as sold condition. By this we mean:

• You have kept all original packaging and labels in good condition and the products can be resold at full price.

• You have not used the product.

• The product contains no personal data and is not registered to a user.

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accidental damage.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

If any goods delivered to you are damaged, please contact our Online Customer Service Team at online.customerservice@ie.harveynorman.com within 30 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.

Under the Consumer Rights Act 2022, you are entitled to certain remedies when you experience a problem with a product you have purchased. A remedy can be a repair or a replacement product, a refund, a price reduction or you can exercise your short-term right to cancel. These remedies apply only if you purchased on or after 29th November 2022. You have slightly different rights if you purchased on or before 28th November 2022 or if you purchased online. Refer to https://www.ccpc.ie/consumers/shopping/faulty-goods/ for more information.

To report a problem with a product you have purchased or to contact your local Harvey Norman store please see https://www.harveynorman.ie/customer-services/contact-us.html