Frontline staff will be given priority access to our stores, they just need to identify themselves to the greeter at the front door and show their work ID and they will be allowed to enter the store as soon as it is safe to do so.

Yes, please choose our Click and Collect option to pick up from your local store. If you do not wish to enter a store, you can request your order to be brought to the door by a staff member or choose the Contactless Click and Collect option.

Yes, you can have an order that you placed online delivered. However, as we are currently experiencing high demand for online orders, we kindly ask that you bear with us as we work to fulfil your order.

Our delivery teams are following the advice of the HSE and they are taking extra precautions when it comes to delivery. Our drivers may perform a kerbside delivery if requested or deemed necessary. They will also adhere to the following procedures and guidelines:

• Washing hands properly - for 20 seconds or more - and often.

• Use of PPE: disposable gloves, masks etc.

• Covering of mouth and nose with tissue or elbow if coughing or sneezing. Disposing of tissue immediately into bin and rewashing of hands.

• Cleaning and disinfecting frequently touched objects and surfaces.

• Adhering to social distancing guidelines at all times. Delivery personnel have undergone training in occupational/ social distancing best practice.

• We kindly ask that you stay at least 2m from delivery personnel while they carry out their duties.

• A large proportion of our deliveries are carried out by DPD. They are also taking extra precautions, such as contactless delivery and an enhanced hygiene protocol at this time. You can read more about DPD here.

As we are currently experiencing a high demand for orders, estimated delivery of in-stock items will take approx 5-7 business days. For an update on your order please click here

Yes, you will be able to cancel your online order and request a refund. Please note: if your order is in transit with a courier or delivery company, you will need to wait until you receive your item(s) and then bring it to your local store to process a refund.

Please contact onlineorders@ie.harveynorman.com for more assistance with a refund.

If you believe your item is damaged or not working as it should be – please visit www.hn.ie/service or contact us at 01 8971520 or email : customer.assist@ie.harveynorman.com for assistance.

Please visit www.hn.ie/service or contact us at 01 8971520 or email : customer.assist@ie.harveynorman.com for assistance and we will help you with any enquiries you may have.

If you have purchased computers or electrical products from our online store that need to be returned, please bring your item(s) unused and in the original packaging with the receipt to your local Harvey Norman store. We are honouring any late returns from our computers and electrical department for 14 days from the 18th of May 2020.

If you have purchased something from our furniture and bedding department that needs to be returned please retain your item(s), unused and in the original packaging with the receipt until these departments re-open. We will honour any late returns of furniture and bedding products, within 14 days from the point at which these departments re-open.

Alternatively, please contact onlineorders@ie.harveynorman.com who will guide you through our returns policy by post or courier. You can find full details of our instore and online returns policy here.

For large furniture and bedding items purchased, please see our returns policy here.

Our extended gift returns policy will run from Friday, October 30th, 2020 to Monday, Jan 4th, 2021. If you have purchased homeware items in our Furniture and Bedding departments recently that need to be returned, please retain your item(s), unused and in the original packaging with the receipt until the store reopens. For large Furniture and Bedding item returns please contact your store of purchase.

Yes, our Customer Service and Online Support teams are available to assist you. Please visit www.hn.ie/service and we will help you with any enquiries you may have.

Yes, our PhotoCentres are open in-store or you can print your photos online here

Yes, we are now offering installation of home appliances. In order to maintain the required social distancing, we ask that you leave the walkway from the entrance of your home to the room where the appliance is being installed clear and accessible with all internal doors open. The install team will call you when they are outside so you can open the front door.

Any people in the home should remain in a different room to our team members at all times. Our team members will wear all the necessary PPE as outlined by the HSE throughout the installation and will attempt to wipe down all surfaces near the installation after they have finished. Our team members will also take away any old appliances for recycling if required; these will be taken outside and sprayed with a sanitiser before loading onto our van.

Yes, we will continue to collect old appliances for recycling from customers’ homes during this time. We will only be able to collect the appliance if it’s disconnected. In order to improve social distancing measures, we ask that you place the appliance outside. If you are unable to get the appliance outside, we ask that you leave the walkway from the entrance of your home to the room where the appliance is located clear and accessible with all internal doors open. The delivery team will call you when they are outside so you can open the front door.

Any people in the home should remain in a different room to our team members at all times. Our delivery teams have all the necessary PPE as outlined by the HSE; they will take the appliance outside and spray it with a sanitiser before loading it on our van.

Small appliances are delivered to you by DPD, but we can still arrange to have your old appliance recycled free of charge. Simply bring it back to any Harvey Norman store and we will ensure that it is disposed of in an environmentally friendly manner.

We are happy to remove your electrical appliances free of charge.

We can also remove sofas and mattresses for a small additional cost. Collection of old items must be mentioned and paid for when arranging delivery.

1. Sofa Removal - €79

2. Mattress Removal - €30

Yes, we will continue to collect old mattresses for recycling from customers’ homes.