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Returns Policy

Returns Policy

In-store Returns Policy

If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days and you should return it to us, preferably to the original store of purchase.

If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you a Harvey Norman gift card to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made.

Refunds will be refused for items returned without an original receipt.

We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items.

If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.


Refund Policy Exclusions

We are unable to offer a refund or an exchange under this policy on the following items: gift cards, mattresses, pillows, large domestic appliances, kitchen appliances where installation has already begun, personal hygiene products & headphones.

In addition, any technology, Apple products, software DVDs, and CDs purchased with a tamper proof seal cannot be returned once this seal is broken. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, physical damage, neglect, misuse, wear and tear or failure to follow the instructions.

We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item.

Finally, please note that you will be responsible for all transport costs when returning an item to a store or warehouse.

This policy does not affect your legal rights.

Online Returns Policy

At Harvey Norman, we want our customers to be completely satisfied with their purchase made from www.harveynorman.ie.

We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied.

If you have any questions about this policy, please contact our Customer Service Team.

This returns policy only applies when you make a purchase online from our website.

Your Right to Cancel your Order (Right of Withdrawal)

Subject to the terms set out below, you have the right to cancel your order and return the goods, provided that:


(a)  it is before and up to 14 days starting from the day after the goods are received by you.

(b)  the goods are in perfect condition.

(c)  the packaging remains in an ‘as new’ state.


Prior to returning the goods, please contact our Online Team at onlineorders@ie.harveynorman.com who will guide you through our returns procedures.


(a)  You will be responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.

(b)  In the interest of hygiene, duvets, sheets, pillows, headphones and Bluetooth headsets cannot be returned unless they are unopened and in their original packaging.

(c)  Items such as laptops, tablets, home computers, software, games, DVDs, CDs, recordable media and other equipment which contain a security seal can only be returned if the security seal has not been broken or tampered with.

(d)  Customised or personalised goods cannot be refunded or exchanged.


This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.

Refunds

Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Return of Faulty Goods

Prior to returning the goods by post or courier, please contact our Customer Service Team who will guide you through our hassle free returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable timeframe. This timeframe may vary from product to product and you will be advised of this by our Customer Assist Team.

Repair of Faulty Goods

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. You may be provided with an indicative repair time. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accident, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Goods Damaged in Transit

If any goods delivered to you are damaged, please contact our Customer Assist Team within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.

Your Consumer Rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:


(a)  goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

(b)  goods must be fit for their purpose – they must do what they are reasonably expected to do.

(c)  goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.


These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the Competition and Consumer Protection Commission at www.ccpc.ie.

40 Night Comfort Guarantee Terms & Conditions

We understand the importance of a great night sleep, that’s why at Harvey Norman, we offer a 40 Night Comfort Guarantee. If you’re not happy with the comfort of your new mattress after sleeping on it for a minimum of 30 nights, we will exchange it for you.


Terms & Conditions

  1. You can only exchange your mattress after a minimum of 30 nights and up to 40 nights after the date of the delivery of your mattress. This is the required time for your body to adjust to your new mattress.

  2. The Comfort Guarantee applies to mattresses costing €500 or more.

  3. In order to protect your new mattress, you must purchase a mattress protector from us as part of your original order.

  4. Customised or personalised goods cannot be refunded or exchanged.

  5. Your bed frame or mattress base cannot be exchanged under the Comfort Guarantee.

  6. Collection and re-delivery charges will be applied.

  7. Mattresses will be inspected upon return and any damaged or marked mattresses will not qualify for exchange.

  8. If your replacement mattress provided under the Comfort Guarantee, is more expensive than the original mattress, we will require payment for the difference in price.

  9. Refunds will not be given if the new mattress selected is less expensive than the original.

  10. Special size orders do not qualify for the Comfort Guarantee.


If you have any questions please contact our Customer Service Team

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