If you have changed your mind or if you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days* and you should return it to us, preferably to the original store of purchase.

If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you a Harvey Norman gift card to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made.

Refunds will be refused for items returned without an original receipt.

We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items.

If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.

*For our detailed policy on Refunds and exchanges in relation to larger Furniture and Bedding items, please see our Furniture and Bedding Terms of Sale and Care Guide for further details as an additional re-stocking fee will apply, and for detailed information on larger electrical items please see our Electrical Terms and Conditions Booklet.

Instore Returns Policy Exclusions

We are unable to offer a refund or an exchange under this policy on the following goods once they have been removed from their packaging in the interest of hygiene:, mattresses, pillows, bedlinen, mattress toppers, duvets, headphones, headsets, haircare, menscare, electric blankets, medical devices, and personal care items. Kitchen appliances where installation has already begun and Gift Cards.

In addition, any technology, Apple products, software DVDs, and CDs purchased with a tamper proof seal cannot be returned once this seal is broken. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, physical damage, neglect, misuse, wear and tear or failure to follow the instructions.

We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item.

Finally, please note that you will be responsible for all transport costs when returning an item to a store or warehouse.

This policy does not affect your legal rights.

We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s). We must be informed of your decision to cancel and return your order within 14 days from the day after delivery of the item(s). You have a further 14 days from the date you cancelled to return any item(s) to us.

While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original and undamaged packaging. Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

This returns policy only applies when you make a purchase online from our website.

Online Returns Policy Exclusions

We are unable to offer a refund or an exchange under this policy on the following goods once they have been removed from their packaging in the interest of hygiene:, mattresses, pillows, bedlinen, mattress toppers, duvets, headphones, headsets, haircare, menscare, electric blankets, medical devices, and personal care items. Kitchen appliances where installation has already begun and Gift Cards.

In addition, any technology, Apple products, software DVDs, and CDs purchased with a tamper proof seal cannot be returned once this seal is broken. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, physical damage, neglect, misuse, wear and tear or failure to follow the instructions.

We recommend you read our Returns Policy in full prior to you making a purchase from our website.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied. If you have any questions about this policy, please contact our Online Customer Service Team at online.customerservice@ie.harveynorman.com

This returns policy only applies when you make a purchase online from our website.

How to return my order.

If you have any queries in relation to the return of your order, please contact our Online Customer Service team via email at online.customerservice@ie.harveynorman.com

Return of Faulty Goods

To report a problem with a product that you have purchased please contact online.customerservice@ie.harveynorman.com who will guide you through our returns procedure. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement or refund.

Refunds

Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods or cancellation of the order.

For our detailed policy on Refunds and exchanges in relation to larger Furniture and Bedding items, please see our Furniture and Bedding Terms of Sale and Care Guide for further details as an additional re-stocking fee will apply.

As per the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, if you wish to return goods you have purchased from our website, you can notify us by submitting a Cancellation Form or by returning the goods to your local store or contacting us to arrange a courier / collection. While you can inspect the goods, please note the goods must not have any data inputted on them, they must be in their original packaging, they must not have been used and or they must not have been installed.

While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original and undamaged packaging.

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accidental damage.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

If any goods delivered to you are damaged, please contact our Customer Assist Team at online.customerservice@ie.harveynorman.com within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.

Under the Consumer Rights Act 2022, you are entitled to certain remedies when you experience a problem with a product you have purchased. A remedy can be a repair or a replacement product, a refund, a price reduction or you can exercise your short-term right to cancel. These remedies apply only if you purchased on or after 29th November 2022. You have slightly different rights if you purchased on or before 28th November 2022 or if you purchased online. Refer to https://www.ccpc.ie/consumers/shopping/faulty-goods/ for more information.

To report a problem with a product you have purchased or to contact your local Harvey Norman store please see https://www.harveynorman.ie/customer-services/contact-us.html