Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect and process personal information when you interact with us, whether online, in store, or through our customer support channels. This includes information collected directly from you, when you access or use our website, and information received from third parties, see the section “How do we collect your personal data?” below for further details.

The categories of information we collect includes:

• Personal and contact details.

  
  

  This may include:

  • Your name

  • Date of birth

  • Email address

  • Delivery address

  • Postcode

  • Telephone number

  • Other contact, transaction, or registration details

    
    
    

• Account information.

  
  

  When you create or maintain a Harvey Norman account, online or in-store, we may collect:

  • Personal information and contact details.

  • Information required to manage your account including, login details, order history, delivery preferences, communication settings, and records of customer service interactions.

    
    
    

• Transaction and purchase information, online or in-store.

  
  

  When you make a purchase online or in store (including Click & Collect, home delivery, and car delivery), we may collect the following information:

  • Purchase and transaction details, such as products purchased, prices paid, order references, and selected delivery or collection store.

  • Payment information, including payment method and anonymised payment data.

  • Customer and account details, such as name, contact details, billing and delivery addresses, and user ID.

  • Technical information, including IP address and device or session identifiers.

  • Click & Collect delivery details, including vehicle registration number where delivery to your car is selected, are collected solely to facilitate order fulfilment and are retained only for as long as necessary for this purpose.

    
    
    

• Information collected through your use of our website.

  
  

  When you browse the website, the information we collect includes:

  • Website usage information, including pages viewed, interactions with website features, and the time and duration of visits.

  • Location data provided by you, or accessed with your consent through your device or browser, is used solely to enable store locator functionality and to show the nearest store with relevant stock availability. This processing is for specific functional purposes only and is separate from consent for marketing or analytics cookies. You may alternatively enter your address manually.

  • Technical information, including IP address, browser type, device type, and operating system.

  • Cookie and similar tracking information used to operate the website, remember preferences, and analyse website performance. See our Cookie Policy .

    
    
    

• Information you provide during interactions with us.

  
  

  When you interact with us, such as through customer services, product reviews, surveys, or marketing communications, you may provide personal information directly to us. This includes information provided when you:

  • Contact our customer service teams by phone, email, live chat, or online enquiry forms.

  • Submit product reviews or ratings on our website.

  • Participate in surveys, competitions, or promotions.

  • Subscribe to or interact with marketing communications, such as emails or newsletters.

  • Request information about our products, services, orders, or stores

  • Provide feedback, make complaints, or raise service‑related queries.

  
  

  The personal information collected during these interactions may include, for example:

  • Your name and contact details (such as email address and telephone number).

  • Account or user ID, where you have an online or in-store account

  • Order reference numbers and details relating to purchases or returns.

  • The content of your communications, including messages, reviews, feedback, or survey responses.

  • Marketing preferences, such as whether you opt in or out of certain communications.

  • Interaction history, including records of correspondence with our customer service teams.

    
    
    

• Financial, employment, and identity information.

  
  

  Where relevant, we may collect personal information relating to your financial circumstances, employment, or identity. This may include:

  • Employment information, such as your employment status, employer name, or occupation.

  • Financial information, including details about your financial position relevant to the product or service requested.

  • Identity information, taken from official identification documents such as a passport or driving licence, where verification of identity is required.

  • This information may be collected and processed when assessing applications for insurance or loan products offered through selected third-party providers and partners. It is used solely for the purpose of evaluating your application and meeting legal or regulatory requirements.

    
    
    

• Communication interaction information.

  
  

  This may include:

  • Telephone contact information, such as phone numbers used when contacting us and records of calls to our customer service teams.

  • Email interaction information, including records of interactions with our Online Services through links contained in emails sent by us.

    
    
    

The categories of personal information described in this Privacy Policy are not exhaustive. Depending on how you interact with us, we may collect additional personal information where necessary.

Whenever we collect, use, store, or share your personal information, we do so in accordance with the GDPR and all other applicable data protection laws. We ensure that personal information is processed fairly, lawfully, and transparently, and only for specified and legitimate purposes.

If you choose not to provide us with your personal information, we may not be able to provide the information, goods or the service you may require, or to fulfil one or more other purposes of collection of your personal information.

Where personal information is optional, this will be made clear at the point of collection.

Online payments on www.harveynorman.ie are processed securely by Shopify, our e‑commerce platform and payment gateway provider. Payment methods available include PayPal, Shop Pay, Klarna, Humm, Revolut, and Apple Pay. We do not collect or store your credit or debit card details, as all payment information is processed directly by these third‑party payment providers in accordance with their own privacy policies and security standards. Please refer to the relevant provider’s privacy policy for further information on how your payment data is handled.

We or our third-party service providers may collect personal information in the following circumstances:

• Directly from you, when you choose to provide it to us.

• When you purchase a product or service in store or online.

• When you create or register an account in store or online.

• When you place an order through our website.

• When you enter a competition, promotion or a survey we or our third party run.

• When you access, browse or interact with our website, including through cookies or similar technologies.

• When you interact with the Customer Service Team.

• When you ask to email you on information on product or service.

• When you sign-up for marketing communications, such as emails about our products or services.

• When you submit a product review or comment.

• When you fill in any forms such as incident or accident from in-store or online.

• When a third-party shares information with us, where you have given them permission to do so.

• When we arrange delivery, servicing or repair of a product on your behalf.

• When you use our initiatives to improve your customer experience such as, store locator or Click&Collect.

• When you engage with our social media platforms.

• Where we operate CCTV systems, we collect and process video footage for for safety and security purposes on the basis of our legitimate interests and is retained only for a limited period.

• From other lawful sources, where permitted by applicable data protection laws.

In accordance with the GDPR, Harvey Norman processes personal data only where we have a valid lawful basis to do so. Depending on your interaction with us, for example, when you purchase products in store or online, arrange delivery, contact customer support, or engage with our marketing, we may rely on one or more of the following lawful bases:

• Necessary for compliance with a legal obligation: we are subject to certain legal requirements which may require us to process your information. We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency. This includes retaining transaction and payment records for tax, accounting, and audit purposes, complying with consumer protection and product safety legislation, and meeting our obligations in relation to warranties, recalls, or mandatory safety notices.

• Performance of Contract: We may process your personal information where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. This includes using your contact, billing, and payment details to complete purchases made in store or online, arranging delivery, installation, or collection of products, and managing orders, warranties, repairs, replacements, or returns. It also includes processing applications for finance or payment plans with our approved finance complete your transaction or provide certain services.

• Necessary for the purposes of our legitimate interests: either we, or a third party, will need to process your personal information for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your Personal Information protected. Our legitimate interests include responding to requests and enquiries from you or a third party, fulfilling sales, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner.

• Consent: In certain circumstances, we rely on your consent to process personal data. This applies where you have actively agreed to specific processing activities, such as receiving marketing communications by email or SMS, participating in competitions or promotions, or allowing the use of non essential cookies [OR6.1]and similar technologies on our website. Where consent is required, it will be freely given, specific, informed, and unambiguous, and you may withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before it was withdrawn.

We may disclose your personal information to any of our related entities, which includes our subsidiaries, our ultimate holding company and its subsidiaries.

We may share your personal information with trusted third party service providers where necessary to deliver our products and services, operate our business, or meet our legal obligations. These service providers may include organisations that assist us with research, mail, advertising, delivery, security, professional advisory services, banking, payment processing, or technology services.

Our online store is hosted by Shopify Inc., which provides the e commerce platform that allows us to sell our products and services to you.

Shopify processes personal information on our behalf for purposes such as website hosting, order management, payment processing, and customer account administration. These service providers are permitted to process personal information only as necessary to perform services for us and are contractually required to protect your personal information.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

We may also share personal information with law enforcement, regulatory authorities, fraud prevention agencies where required or permitted by law, or to protect our customers, business, systems, and legal rights.

Before sharing any personal information, we conduct appropriate due diligence on our third party service providers inside or outside of EU/EEA and ensure that robust contractual arrangements are in place. These arrangements require third parties to safeguard your personal information and to use it only for the specific purposes for which it was provided.

By providing us with your personal information, you acknowledge and agree that we may use and disclose your personal information in the following ways:

• (a) To facilitate and process your orders, including payment, delivery, Click & Collect, and returns.

• (b) To carry out or respond to your requests, enquiries, or instructions.

• (c) To share with our third party service providers where necessary to assist us in providing, maintaining, and improving our services, analysing sales trends, better understanding our customers’ needs, and developing, improving, and marketing our goods and services.

• (d) For regulatory reporting and to comply with our legal and statutory obligations.

• (e) To share with regulatory bodies, law enforcement officials, or relevant authorities for the purposes of fraud prevention, security, and protection of our customers, employees, and business.

• (f) Where you have provided your consent (or where we have another lawful basis for doing so), to include your information in databases maintained by us or our third party service providers for the purpose of direct marketing communications about promotions, products, and services that may interest you.

• (g) To seek your feedback in relation to customer satisfaction, surveys, and our ongoing relationship with you.

• (h) To share with our related entities for internal accounting, reporting, and administrative purposes.

• (i) To monitor, review, and improve the quality, performance, and standard of the services we provide.

• (j) To share with our successors and/or assigns, including any party that may acquire all or part of our business.

• (k) To better understand your preferences, shopping behaviour, and interests to personalise and improve your customer experience.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or any breach of any of the Website Terms of Use of our website or our Online Sale Terms.

Any permitted handling of personal information under any exemptions under the GDPR or any other applicable legislation will take priority over this Privacy Policy to the extent of any inconsistency.

You have certain rights in relation to the Personal Information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.

• Right of Access: You have the right at any time to ask us for a copy of the personal information about you that we hold, and to confirm the nature of the personal information and how it is used. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

• Right of Correction: If personal information we hold about you is not accurate, or is out of date or incomplete, and requires amendment or correction you have a right to have the data rectified, updated or completed. You can let us know by contacting us at the address or email address set out in the “Contact us about Privacy” section below.

• Right of Erasure: In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the personal information is no longer necessary for the purposes for which it was collected or processed or our processing of the personal information is based on your consent and there are no other legal grounds on which we may process the personal information.

• Right to Object: to or Restrict Processing: In certain circumstances, you have the right to object to our processing of your personal information by contacting us at the address or email address set out in the “Contact us about Privacy” section below. For example, if we are processing your personal information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes. You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.

• Right of Data Portability: In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that Information to you or directly to a third party organisation.

This right exists in respect of personal information that:

• You have provided to us previously; and

• Is processed by us using automated means.

While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation’s systems.

You can exercise any of the above rights by contacting us at the address or e-mail address set out in the “Contact us about Privacy” section below. You can exercise your rights free of charge.

Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.

We will only retain your personal information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept. For example, if we receive your information through a competition entry, we will retain your data for as long as is necessary to administer the competition. In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your email address), in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services.

As our website is hosted on the Shopify platform, your personal information may be stored and processed outside of Ireland, including in countries outside the European Economic Area (EEA). For more information please refer to Shopify Privacy Policy.

Where personal information is transferred outside the EEA, we ensure that appropriate safeguards are in place in accordance with GDPR, such as adequacy decisions or standard contractual clauses approved by the European Commission.

By submitting your personal data, you agree to this transfer, storing or processing.

We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.

We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us in doing this, please provide us with the correct information and inform us if your details change. You may update your membership details at any time by accessing your membership account or by contacting our Customer Services Team. If we deny you access to your personal information, we will provide you with the reason for such denial.

While care is taken to protect your personal information received from you via our website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the GDPR and all other applicable legislation.

You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information. You agree that you will inform that other person of this Privacy Policy and that they may review and download a copy on our website www.harveynorman.ie

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you follow us or interact with us on any of our pages on third party social media platforms, such as Facebook, Instagram, Twitter, Pinterest, Houzz, You Tube or Linkedin, the information that you provide will be subject to the third party’s own privacy policies. Please check these policies before you submit any personal data to these networks.

You have the right at any time to object to the processing of your personal data for direct marketing purposes. We will inform you, at the point of data collection, if we [OR10.1]intend to use your personal data for marketing or to disclose it to third parties for such purposes. You can exercise your right to prevent such processing by not selecting the relevant opt in boxes on our forms.

Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. You can do this by using the unsubscribe link included in any marketing email, SMS, or newsletter, by responding “unsubscribe” where applicable, or by contacting our Customer Services Team using the details provided in the “Contact Us About Privacy” section below.

From time to time it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change our Privacy Policy at any time. Amendments or replacements of the Privacy Policy will be posted on our website and where we have your email address we will advise you of material changes to our Privacy Policy. Your use of our website will constitute your acceptance of any revisions, amendments or replacements to the Privacy Policy.

We use cookies and similar technologies to ensure our website functions properly, to analyse website usage, and to enhance the user experience. Cookies may collect information such as your device, browser type, and interactions with our website. For full details on the cookies we use, their purposes, and how you can manage or withdraw your consent, please refer to our Cookie Policy.

All defined terms in this Privacy Policy will have the same meaning in this Privacy [OR13.1]Policy as is given to those terms in the Website Terms of Use and Online Sale Terms.

If you are concerned with the way your personal information has been handled, please contact us by email at [email protected]. Alternatively please contact us by mail as set out below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.

The Data Protection Officer
Harvey Norman Trading (Ireland) Limited
Brent House
Swords Business Park
Swords Co. Dublin
K67 Y2V0

Telephone: + 353 1 8704700

Fax: + 353 1 870 4799

Email: [email protected]

If you are unhappy about our use of your Personal Information, you can contact us at the address or e-mail address above. You are also entitled to lodge a complaint with the Irish Data Protection Commissioner's Office using any of the below contact methods:

Post: Office of the Data Protection Commissioner
Canal House
Station Road
Portarlington
Co. Laois
R32 AP23

Telephone: +353 (0761) 104 800

Email: [email protected]