Note:
Can’t wait for delivery or don’t want to pay additional delivery charges? It’s incredibly simple to pick up your online order in store and get your hands on your product quickly and easily. Simply select the pickup in store option and head to your nearest Harvey Norman store to pick up your order.
If you feel your product has failed a Consumer Guarantee (as defined by Irish Consumer Law) then don't worry you can easily return it to your local Harvey Norman store. We'll even pay for the postage if you live in an area where there is no store. Our returns policy covers any purchased item (conditions apply).
You can send us a message to request more information about this product. Just fill in the form below.
With Product Care you can relax knowing your purchase comes with additional protection. Product Care covers all parts, labour and call-out fees for an UNLIMITED amount of repairs. Product Care will only use an authorized repairer network which means the job is done right the first time.
You can choose the length of your Product Care to add additional benefits and protection for your product from the end of the manufacturer’s warranty. Choose from either 2, 3 or 4 years.
If we cannot fix the product. We’ll replace it. LIKE for LIKE, SPEC for SPEC.
Product Care covers wear and tear, defects in materials and workmanship. It also covers breakdowns caused by dust and internal overheating.
If you sell your product, or provide it as a gift to someone, your cover and any unredeemed entitlements can be transferred to the new owner. Simply contact us to arrange transfer of ownership.
Product Care covers your products anywhere in the world for up to €150. It also covers you in any country Harvey Norman operate in. These countries include Australia, New Zealand, Singapore, Slovenia and Croatia.
Our range of support options ensure you experience an easy and hassle free process when you need to talk to us about your Product Care Plan. If you are experiencing a fault, we will provide you with guidance and support every step of the way.
Call 1800 200 503 to speak with our Ireland based Customer Care team who are available to help you with any enquiries or questions you may have.
Our team are
available:
Monday to Friday: 9:00am to 5pm
Closed Weekends and Public Holidays
Making a claim is simple and we are here to help you through every step of the process. Simply:
Having Product Care with your purchase means you can enjoy benefits that are exclusive to you, such as cover for Accidental Damage, that will help you to enjoy the experience of your new product even more.
Product Care covers you for accidental drops, spills, cracked screens and unintentional accidents for 12 months.
If your product is a fridge or freezer, Product Care will cover up to €150 for any food spoilage that occurs as a result of a covered fault.
If your product is a washer or dryer, Product Care will cover up to €50 for laundry expenses if your product is out of service for more than 10 days from the time you notify us of the fault.
If your product costs more than €200 and has had two qualified service repairs and requires a third during the term of the plan, your product will be replaced.
Product Care offers cover against breakdowns from electrical interference, power surges or voltage fluctuations.
*2yr replacement plan commences when the manufacturer’s express warranty over the product finishes.
At Harvey Norman we do our best to make sure you’re completely satisfied with your online purchase. However, if you feel your purchase hasn’t met your expectations, we’ve got a quick and easy returns process. All you have to do is let us know within 14 days. For more information view our Returns Policy.
Order online, skip the shipping costs and collect your purchase in any of our 12 stores across Ireland with Click & Collect or sit back and relax as we bring it right to your door with our nationwide Home Delivery Service.
We want to be sure that shopping with us is a stress-free and enjoyable experience. We are passionate about providing excellent customer service, reliable advice, and of course, wide product ranges at the most competitive prices – and you’ll get all of the above in our 12 stores nationwide, as well as in our online store too. To find your local store, use our Store Finder.
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All prices are inclusive of VAT. Freight will be an additional charge. Waste Electrical and Electronic Equipment (WEEE) must never be placed in your waste disposal or recycle bins. WEEE is taken back free of charge on a one-for-one like-for-like basis. Local authority civic amenity facilities also take back WEEE free of charge. WEEE recycling is free. Producer Registration Number: 00078WB. © Harvey Norman Trading (Ireland) Limited, Brent House, Swords Business Park, Swords, Co. Dublin. Company No: 362610. Registered in Ireland. Private company limited by shares. All rights reserved.
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