Product Care

Product Care is limited to faults of an electrical, electronic or mechanical nature. As such, faults caused by failure to perform general maintenance and cleaning, physical damage or the need to replace cosumable items are not covered. Where there is no fault found or the fault is not covered by our warranty, all costs including quote fees are payable by the customer.

To submit your information to our claims department please enter your information here. We will then contact you as soon as we can in order to process your claim.

Note: The Product Care offices are open from Monday to Friday only.

  Product Care Claim Form
  Please complete all fields marked with an * in order for us to process your application
  Invoice Number:*
  Date of Purchase:*
  Upload Invoice here if available:
  Store of purchase:*
  Brand of Product:*
  Product Description:*
  Model Number:
  Product Code:
  Serial Number:*
  What Duration of Product Care cover did you Purchase?
  • 12 Months
  • 24 Months
  • 36 Months
  • 48 Months
  Full Name on Invoice:*
  Contact Phone Number:*
  Alternative Number:
  Your e-mail:
  Your address:*
  Type of Product:*
  • Laptop
  • Desktop
  • Television
  • Washing Machine/Dishwasher
  • Refrigerator/Freezer
  • Other
  What faults is your unit experiencing?*
 

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