Home Delivery Service
A quick and easy guide.
Where do we deliver?
We deliver everywhere in Ireland. And we mean everywhere!
How much does Delivery Cost?
There is a standard charge for local delivery. For deliveries outisde of the lcoal area an extra charge may apply but this is a fixed price and designed to be realistic and affordable for you the customer. We deliver one item or twenty items for a standard charge to the same delivery address. Harvey Norman engages the use of an independent transport company to carry out all home deliveries and this service is carried out by a trained one or two man crew. They will deliver your items to the room of your choice. Please ask your sales advisor for more details.
I work during the week, do you deliver outside business hours or at the weekend?
We will endeavour to meet your needs are delighted to offer our customers huge flexibility when it comes to our Home Delivery Service. To meet the needs of everyday life we can deliver your new sofa, tv, washing machine or oven or anything else for that matter up until 10pm at night for no extra cost! That means you dont have to take a day off work to buy something from our stores. We will work with you to make sure buying from our stores is as convenient as possible.
Please consult with your local Harvey Norman Store for options available in your area.
Do you provide a service whereby you will dispose of my old and ‘much loved’ sofa or washing machine?
We don’t want the exciting prospect of your new sofa or washing machine being delivered to be tainted by the worry of how exactly you should dispose of your old one. Under WEEE regulations Harvey Norman is happy to take back comparable old electrical appliances free of charge provided that they are disconnected, defrosted, clean and ready for the driver. For a small additional charge we will simply take away your old sofa when we deliver your new model. Please consult your local Store for more information on this service.
Will I need to stay at home all day and wait for my delivery to arrive?
Happily...NO! Our delivery company will call you to schedule your delivery on a given day up until 10PM at night for no extra cost. Your driver will then contact you on the mobile phone number provided on the day of delivery one hour in advance. We regret that we cannot give you an exact time for delivery but we will endeavour to meet your requirements where possible.
What should I do to prepare for my Delivery?
Here's a quick checklist for your convenience:
- Please ensure well in advance that any Furniture/Bedding or Electrical items you have ordered will fit into the room intended, paying particular care to dimensions and measurements of product. Large fridges/freezers and sofas can be problematic so please measure carefully.
- Please check all required access routes and that there is sufficient access and parking for a large delivery truck to safely reach the delivery address.
- Don’t forget any lifts/elevators stairwells passages corridors and landings that your product must pass through.
Avoid disappointment and extra cost by doing all necessary measuring well in advance. Please be aware that the delivery team will not attempt delivery if there are health and safety issues or where damage to your home may result and they will not remove doors and/or windows. Fees for re-delivery or cancellation will apply.
What happens if I’m not at home to accept my delivery?
If you cannot be at home to accept your delivery simply arrange for another adult to accept the delivery on your behalf. The appointed person must be available at the address to carefully check the product (packaging on items can be opened and checked on site) sign and acknowledge receipt of goods. If nobody is home on the day of delivery all goods must be returned to the warehouse. The delivery team will not lea ve goods unattended in a "safe place" i.e. porch or side of house. A re-delivery charge will apply should you wish to have the goods delivered on another day.
What should I do if there is a problem with my delivery?
Please report any defects immediately on delivery to your driver who will communicate any problem to our warehouse team. Should you notice damage to your product following the departure of the delivery team please contact the store where your items were purchased directly, without delay, to report the problem. We ask the great care is taken when opening all packaging. Excessive force should not be used as sharp objects such as scissors and knives can cause extensive damage. Harvey Norman is unable to accept reports of damage upon delivery after 3 days, so it is critical you unpack your item(s) within this time.
What should I do if I am not ready to take delivery of my items for some time?
Items will be held for a period of 4 weeks. Storage fees will apply after this period if we have not already arranged a delivery date with you. A charge of 3% of the total value of the order per week is applicable to all items held in storage.
What happens if I change my mind about the furniture that I’ve ordered?
We are happy to assist you with the return of furniture items that are unsuitable. Please b e aware that all goods being returned must be in perfect condition and a re-stocking fee will apply. This re-stocking fee is calculated at 20%of the value of the item. An uplift or collection charge will also apply.
Additional Extras
- Removal of old item(s): If you have an old sofa or washing machine that you need us to remove we are happy to offer this service for a small additional charge.
- Full assembly and installation service available on request: For all furniture bedding and electrical items that require extensive and/or complex assembly/ installation we are happy to arrange this service for you. Price will vary depending on product, please ask your sales advisor for more details.
