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Education Services

Our range of services will provide peace of mind that your products are in the best hands.

Discover all the benefits Product Care brings you.

PROTECTION

With Product Care you can relax knowing your purchase comes with additional protection. Product Care covers all parts, labour and call-out fees for an UNLIMITED amount of repairs. Product Care will only use an authorized repairer network which means the job is done right the first time.

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2, 3 or 4 Year Protection Terms Available

You can choose the length of your Product Care to add additional benefits and protection for your product from the end of the manufacturer’s warranty. Choose from either 2, 3 or 4 years.

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New for Old Replacement

If we cannot fix the product. We’ll replace it. LIKE for LIKE, SPEC for SPEC.

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Coverage for Wear & Tear & Environmental Factors

Product Care covers wear and tear, defects in materials and workmanship. It also covers breakdowns caused by dust and internal overheating.

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Transferable

If you sell your product, or provide it as a gift to someone, your cover and any unredeemed entitlements can be transferred to the new owner. Simply contact us to arrange transfer of ownership.

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International Coverage

Product Care covers your products anywhere in the world for up to €150. It also covers you in any country Harvey Norman operate in. These countries include Australia, New Zealand, Singapore, Slovenia and Croatia.

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SUPPORT

Our range of support options ensure you experience an easy and hassle free process when you need to talk to us about your Product Care Plan. If you are experiencing a fault, we will provide you with guidance and support every step of the way.

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Friendly Customer Care Team

Call 1800 200 503 to speak with our Ireland based Customer Care team who are available to help you with any enquiries or questions you may have.

Our team are available:
Monday to Friday: 9:00am to 5pm
Closed Weekends and Public Holidays

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Easy Online or Phone Claim Process

Making a claim is simple and we are here to help you through every step of the process. Simply:

  1. Register your claim online at www.productcareclaims.ie or
    call our Customer Care team on 1800 200 503.
  2. Have your original purchase receipt handy to register the details of your claim.
  3. Let us take care of the rest.
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ADVANTAGE

Having Product Care with your purchase means you can enjoy benefits that are exclusive to you, such as cover for Accidental Damage, that will help you to enjoy the experience of your new product even more.

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Accidental Damage Cover

Product Care covers you for accidental drops, spills, cracked screens and unintentional accidents for 12 months.

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Food Spoilage Cover

If your product is a fridge or freezer, Product Care will cover up to €150 for any food spoilage that occurs as a result of a covered fault.

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Laundry Cover

If your product is a washer or dryer, Product Care will cover up to €50 for laundry expenses if your product is out of service for more than 10 days from the time you notify us of the fault.

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No Lemon Guarantee

If your product costs more than €200 and has had two qualified service repairs and requires a third during the term of the plan, your product will be replaced.

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Surge Protection Cover

Product Care offers cover against breakdowns from electrical interference, power surges or voltage fluctuations.

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Other Services

Apple Services Logo

Harvey Norman is a Premium Apple Authorised Service Provider. Our network of stores nationwide provides support to Apple customers the length and breadth of the country. We are here for the lifetime of your technology all the way from initial set up and install to repair and upgrade services.

Our team of Apple Certified Macintosh Technicians (ACMT) and Apple Certified iOS Technicians (ACiT) are here to offer the highest level of service and support. Our support options are available as in warranty and out of warranty services.

Epson Express Logo

Harvey Norman is an Epson Managed Print 365 Services reseller, but we are also an Epson service partner. There are 20 Epson Express Service Centres nationwide and Harvey Norman makes up over half of these.

With Epson Express Centres, it's now easier than ever to keep your products performing at their peak. From replacement Epson ink and paper to trouble-shooting, diagnosis and repair, at Harvey Norman you'll find all the help you need to keep your product in peak condition.

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