In-store Returns Policy

Customer 14 Day Return Policy

If you're unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days and you should return it to us, preferably to the original store of purchase.

If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange or a Harvey Norman gift card to the value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made.

Unfortunately, refunds will be refused for items returned without an original receipt.

We reserve the right to refuse a return under this policy if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, are in original packaging with all documentation, and the item and it’s packaging are undamaged and unused.

We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items.

If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.

Refund Policy exclusions:

We are unable to offer a refund or an exchange under this policy on the following items: Gift cards, mattresses, pillows, large domestic appliances, kitchen appliances where installation has already begun, personal hygiene products, or headphones.

In addition any technology or Apple products, software, DVDs, or CDs purchased with a tamper proof seal cannot be returned once the tamper proof seal is broken. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, physical damage, neglect, misuse, wear and tear or failure to follow the instructions.

We cannot refund your purchase if the goods were a special order to your specification, or if goods that were ordered are not an item we normally carry.

For our detailed policy on refunds and exchanges in relation to larger Furniture and Bedding items please see our Furniture and Bedding Terms and Conditions brochure for further details as an additional restocking fee may apply.

Finally please note that you will be responsible for all transport costs when returning an item to a store or warehouse

This policy does not affect your legal rights.

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